(A) Mandatory Verification. Prior to contacting the City to request the dispatch of public safety personnel, any company performing alarm monitoring service shall first attempt to verify the alarm activation by calling the alarm site and/or alarm user by telephone to determine whether an alarm signal is valid. Verification shall require that at a minimum a second call be made to a different number, if the first attempt fails to reach an alarm user who can properly identify themselves to attempt to determine whether an alarm signal is valid, EXCEPT in the case of a duress, panic, robbery-in-progress, ATM Silent alarm or fire alarm, or as provided in subsection (C) of this section. For Non-residential Alarm Systems, the second telephone number shall be a number that is answered by a person 24 hours per day seven days per week.

(B) Verified False. If the alarm activation is verified as being false during the first, second or succeeding call as a result of getting a valid pass code, the operator shall suspend activities relating to the specific signal being worked.

(C) Additional Methods. Audio verification, video verification, or cross zoning shall be permitted in place of, or in addition to, the second verification call and shall be considered in compliance with this Enhanced Verification Requirement. (Ord. 12-1252, passed 2-13-2012)