(A) Alarm Businesses shall be required to install, using good workmanship, Alarm Systems that are compatible with the environment, and to take reasonable measures to prevent the occurrence of false alarms. At the completion of the installation or inspection of an Alarm System, the Alarm Business shall inspect and test (along with required municipal witnesses if a fire alarm, refer to fire code) all equipment and features to ensure to the best of their reasonable ability that the Alarm System is operating as designed and will not be a source of False Alarms caused by system or component failure. No Alarm Business shall place into service or monitor an Alarm System that is known to be defective or contains defective components.

(B) All Alarm Businesses that install and/or service an Alarm System in the City shall provide complete oral and written instructions to all Alarm Users and/or principal occupants of the building(s) or premise(s) protected by the Alarm System in the proper use and operation of the Alarm System. Such instructions will specifically include all information necessary to activate and deactivate the Alarm System, cancel false alarm activations and any other steps necessary to avoid False Alarms.

(C) All Alarm Business personnel selling, installing, monitoring or servicing Alarm Systems or related equipment in the City shall wear a picture identification card issued by the Alarm Business on their outer garments while working on site in the City. The identification card shall contain the name of the Alarm Business, the employee’s full name and photograph.

(D) Alarm Businesses shall not cause a false alarm during the servicing, installation, repairing, testing or inspection of an Alarm System.

(E) All Alarm Systems are required to be approved by the City (where applicable) and in compliance with the City fire and building codes. Alarm Control Panels, photoelectric beams, motion detectors, smoke detectors and electronic glass breakage detectors shall be Underwriters Laboratories (UL) or Factory Mutual (FM) approved and may only be installed by Alarm Business personnel trained by a manufacturer or trained in a class organized for teaching alarm technologies in the proper installation and adjustment of such devices. Alarms installed in residences must be designed for use in residences and all Alarms installed in commercial property/structures and/or businesses must be designed for use in commercial property/structures and/or businesses.

(F) Any alarm equipment installed by an Alarm Business after the effective date of this chapter shall meet the ANSI/SIA CP-01 standards.

(G) All Alarm Systems shall be designed and installed to alert the monitoring company and/or Alarm User of possible system problems. It is unlawful for an Alarm Business or their personnel to fail to comply with any Installation and Equipment Standard.

(H) Whenever an Alarm System is serviced, modified or inspected, the Alarm Business shall remove from the system: (1) single action, non-recessed switches that activate a panic alarm, and (2) duress or “one-plus” programming that activates a panic alarm.

(I) All Alarm Businesses shall be required to comply with all requirements set forth in this chapter.

(J) All Alarm Businesses who program an alarm to a Central Station or Alarm Monitoring Business shall conspicuously place on the outside of the premises a sign or decal identifying the Alarm Business and a 24 hour emergency contact number to call when the alarm has been activated. The sign or decal shall be updated as necessary to reflect accurate current information or change in monitoring company. The same information is also required to be posted at all alarm control panels. This requirement is for the benefit of the Alarm Users and Public Safety Personnel. (Ord. 12-1252, passed 2-13-2012)