(A) The customer shall be required to pay monthly sewer service fees and additional fees which may include but are not limited to security deposits, account activation fees, field visit fees, non-sufficient funds fees, delinquent account fees, late fees, interest, collection fees or such other fees as authorized by City Code or resolution. All such fees shall be established by Council by way of resolution. The amount of the monthly service fee shall be based on the size of the water meter(s) installed on the property and approved by the City. For any property without a City approved water meter, the monthly service charge shall be based on the water meter size required by the City. Any interruption in physical occupancy, whether temporary or permanent, of the property served by the connection for which said service charge is made shall not cause an abatement or termination of such monthly sewer service charge.

(B) Billing, Payment, Delinquency and Discontinuance of Service. All fee and service charges are due and payable when rendered. Payment must be received by the due date identified on the bill. If the total amount of the bill is not paid by the due date, a notice of delinquency and intent to disconnect service will be mailed to the customer indicating the scheduled disconnect date. If the total amount due on the bill is not paid prior to the scheduled disconnect date, the notice of delinquency and intent to disconnect having been given, service will be disconnected.

(C) Payment Plan. The customer may enter into a payment plan agreement with the Director for the payment of any delinquent amount. Failure to comply with the payment plan agreement will result in the imposition of fees and penalties relating back to the original date of the outstanding debt and may result in the imposition of additional fees and costs as provided by the City Code and discontinuance of utility service.

(D) Hearing Provided. All customers that dispute the account balance, or termination of service for nonpayment of amounts due, may submit an appeal in writing to the City Manager within 14 calendar days after the notice has been mailed, or emailed, to the customer’s address on file with the City. The written request must set forth fully the facts supporting the appeal and relief requested. A separate appeal must be filed for each dispute. The City Manager shall issue a written decision within 14 working days from the City Manager’s receipt of the appeal. The decision and order of the City Manager on such appeal shall be final and conclusive. The request for hearing shall not waive or stay the collection of any fees or charges that may be due. (Prior Code, § 12-2-4) (Am. Ord. 91-441, passed 10-8-1991; Am. Ord. 93-478, passed 3-23-1993; Am. Ord. 98-623, passed 9-14-1998; Am. Ord. 02-823, passed 9-23-2002; Am. Ord. 11-1238, passed 5-9-2011; Am. Ord. 14-1298, passed 8-18-2014; Am. Ord. 23-1583, passed 9-25-2023. Formerly 12-2-4)