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(A) The customer shall be required to pay monthly service fees and additional fees which include but are not limited to security deposits, account activation fees, field visit fees, after hours fees, non-sufficient funds fees, delinquent account fees, late fees, interest, collection fees or such other fees as authorized by City Code. All such fees shall be established by Council by way of resolution.

(B) Billing, Payment, Delinquency and Discontinuance of Service. All fees and service charges are due and payable when rendered. Payment must be received by the due date identified on the bill. If the total amount of the bill is not paid by the due date, a notice of delinquency and intent to disconnect service will be mailed to the customer indicating the scheduled disconnect date. If the total amount due on the bill is not paid prior to the scheduled disconnect date, the notice of delinquency and intent to disconnect having been given, service will be disconnected.

(C) Payment Plan. The Customer may enter into a payment plan agreement with the Finance Customer Service Supervisor for the payment of any delinquent amount. Failure to comply with the payment plan agreement will result in the imposition of fees and penalties relating back to the original date of the outstanding debt and may result in the imposition of additional fees and costs as provided by the City Code and discontinuance of utility service.

(D) Hearing Provided. A customer that disputes the account balance, or termination of service for nonpayment of amounts due, may submit an appeal in writing to the City Manager within 14 calendar days after the notice has been mailed, or emailed, to the customer’s address on file with the Finance Department. The written request must set forth fully the facts supporting the appeal and the relief requested. A separate appeal must be filed for each dispute. The City Manager shall issue a written decision within 14 working days from the City Manager’s receipt of the appeal. The decision and order of the City Manager on such appeal shall be final and conclusive. The request for hearing shall not waive or stay the collection of any fees or charges that may be due. (Ord. 06-1012, passed 6-26-2006; Am. Ord. 11-1238, passed 5-9-2011; Am. Ord. 14-1299, passed 8-18-2014. Formerly 14-5-4)